Terms of Service

These terms are an agreement between Weblefied Agency (“we”, “us”), which operates Esparler, and the business or person who creates a workspace (“you”, “the salon”). By creating a workspace or using Esparler, you agree to these terms and our Privacy Policy.

If you use Esparler for a business, you confirm you are authorised to accept these terms for it and that you are at least 18.

Esparler provides an online booking page, appointment and staff scheduling, client records, payment tracking, reminders, reports and an installable mobile app. We may improve or change features over time; we will tell you in advance about changes that significantly reduce what your plan includes.

• Keep your sign-in details secure and don’t share accounts. Create a separate login for each staff member.
• You are responsible for activity in your workspace, including what your staff do.
• Tell us at hello@esparler.com straight away if you suspect unauthorised access.
• Give accurate business details. Your booking page shows your salon’s name, address and phone to the public.

• New workspaces get a 14-day free trial with every feature. No card is needed.
• After the trial, you choose a plan: Solo ₹499, Salon ₹999, Multi-location ₹1,999 per month, or yearly at ten months’ price. Prices are in Indian rupees and include any applicable taxes unless stated otherwise.
• Plans are prepaid for the period you choose and do not renew automatically. A new payment adds time after your current period ends.
• You can pay online through Razorpay, which activates the plan immediately, or by UPI transfer with the transaction reference (UTR), which activates once we confirm it, usually within one business day.
• If a plan ends unpaid, you get 3 days’ grace. After that, the workspace becomes view-only until you renew: you can see and export your records, and your public booking page keeps taking bookings, but you can’t make changes. We never delete data because a payment is late.
• We may change prices for future periods with at least 30 days’ notice. Prices already paid for a period don’t change.
• Refunds follow our Refund & Cancellation Policy.

Money your clients pay goes directly to you: in cash, to your UPI ID, or to your own Razorpay account. Esparler is not a payment intermediary and never holds your clients’ money.

• You are responsible for your prices, taxes (including GST where applicable), receipts, refunds and disputes with your clients.
• If you connect Razorpay, your use of it is also governed by Razorpay’s terms, and fees are charged by Razorpay.

You own your salon’s data, including your client records. For your clients’ personal data, you are the Data Fiduciary and we process it on your behalf, as our Privacy Policy describes. You agree to:

• Collect and use client details lawfully and only for running your salon, as the DPDP Act and other laws require.
• Get any consent you need before sending clients messages beyond booking confirmations and reminders, including WhatsApp messages sent from your number.
• Get a parent’s or guardian’s consent before booking an appointment for a child.
• Not store sensitive information (such as health conditions, card numbers or government IDs) in notes.
• Respond to your clients’ requests to access, correct or delete their data. We will help where the request comes to us.

You must not use Esparler to:

• Break the law, or offer illegal services.
• Send spam or unsolicited messages, or upload content that is false, offensive or infringes others’ rights.
• Create fake bookings, test the service’s security without permission, overload it, or try to access other salons’ data.
• Copy, resell or reverse-engineer the service, except where the law allows.

We may suspend a workspace that breaks these rules or puts others at risk. Where possible we will warn you first and give you a chance to fix the problem.

We work to keep Esparler available and fast, but it may occasionally be interrupted for maintenance or by events outside our control. The service is provided “as is”, without a guarantee that it will always be error-free. Support is available at hello@esparler.com.

Esparler, its software, design and brand belong to Weblefied Agency. You get a limited, non-transferable right to use the service during your trial or paid period. Your content, such as your salon name, logo and records, stays yours; you let us use it only to provide the service.

To the extent the law allows:

• We are not liable for indirect or consequential losses, such as lost profits, lost bookings or business interruption.
• We are not responsible for your clients’ conduct, missed appointments, or disputes between you and your clients, or for the services of third parties such as Razorpay, UPI apps or WhatsApp.
• Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

Nothing in these terms limits liability that cannot be limited under Indian law.

You agree to cover our reasonable costs if a third party, such as one of your clients, makes a claim against us because of how you used Esparler, your services, or your breach of these terms or the law.

• You can stop using Esparler at any time. To close your workspace and delete its data, email hello@esparler.com from your account email. We delete it within 90 days, except records the law requires us to keep.
• Before closing, you can export your clients and bookings as CSV files from Reports.
• We may close a workspace for serious or repeated breaches of these terms, with notice where possible.

We may update these terms. We will post the new version here with a new effective date and, for significant changes, tell salon owners by email or in the app at least 15 days before they apply. Continuing to use Esparler after that means you accept the updated terms.

These terms are governed by the laws of India. Please contact us first so we can try to resolve any dispute informally. If that fails, the courts at Malda, West Bengal have exclusive jurisdiction.

Weblefied Agency · hello@esparler.com. See also our contact page.