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FAQ

Good questions, clear answers

Everything salon owners usually ask before getting started.

Getting started

How long does setup take?

Most salons are ready in minutes. A guided setup asks for your contact details and opening hours, your services with prices, and who performs each one. Then you publish your booking page.

When does my booking page go live?

When you choose. New workspaces start private. Publish from the last setup step or later from Settings, and pause it any time without losing history.

Do I need any hardware or an app download?

No. Beautysaloon runs in the browser on phones, tablets and computers. You can also add the workspace to your home screen like an app.

Bookings & clients

Do my clients need an account?

No. Clients book as guests from your salon’s link. They choose a treatment, specialist and time, add their details and get a confirmation.

Can two clients book the same slot?

No. Availability is checked again when a booking is confirmed, and the database rejects overlapping bookings for the same specialist.

Can I add walk-ins and phone bookings?

Yes. Add any appointment from your dashboard in a few taps. It uses the same availability as your online booking page.

Payments

How do clients pay?

You choose. Offer cash at the salon, direct UPI to your own UPI ID (clients send the receipt to your WhatsApp), or online payment through your own Razorpay account, which marks bookings paid automatically.

Does Beautysaloon take a cut of payments?

No. Money always goes straight to you. Cash and direct UPI have no fees. If you connect Razorpay, Razorpay charges its standard fees to your account.

How do I know a UPI payment arrived?

Each booking has a reference code that the client includes in the UPI note, and the client sends you the payment screenshot on WhatsApp. Check your bank app, then mark the booking paid.

Team & locations

Can my team have their own logins?

Yes. Owners add staff logins and assign services and hours. Staff see their own appointments; owners manage the workspace.

Can I manage more than one salon?

Yes. Create more locations and switch between them with one owner login. Each location has its own team, services, booking link, clients and reports.

Can I export my data?

Yes. Owners can download appointments and new client records as CSV files from Reports, for any date range up to a year.

Something else? Email us

Give your salon
a calmer day

Set up your booking page today. It’s free during launch and takes minutes.