Refund & Cancellation Policy

Every workspace starts with a 14-day free trial with every feature and no card required, so you can decide whether Esparler suits your salon before paying anything.

Plans are prepaid and never renew automatically, so there is nothing to cancel: simply don’t pay for the next period. Your plan runs until the end of the period you paid for, followed by a short grace period, after which the workspace becomes view-only.

To close your workspace and delete its data, email hello@esparler.com from your account email.

• Monthly plans are not refundable once the period has started, but you keep full access until it ends.
• Yearly plans can be cancelled for a full refund within 7 days of payment. After 7 days they are not refundable, and you keep access for the full year.
• Duplicate or mistaken payments, such as paying twice for the same period, are refunded in full.
• If you were charged but your plan wasn’t activated, we will activate it or refund you in full, whichever you prefer.
• If we close the service or end your plan early for reasons that aren’t your fault, we refund the unused part of your period.

Email hello@esparler.com from your account email with your salon name, the payment date, the amount and the Razorpay payment ID or UPI reference (UTR). You can find these under Plan & billing.

We reply within 2 business days. Approved refunds go back to the original payment method within 5–7 business days; your bank may take a little longer to show it.

Payments clients make for salon appointments, whether in cash, by UPI or through a salon’s Razorpay account, go directly to the salon. Esparler doesn’t receive that money, so refunds and cancellation charges for appointments are decided and handled by the salon. Clients should contact the salon using the details on its booking page. Clients can also reschedule or cancel a booking themselves using the link in their confirmation, subject to the salon’s rules.

Questions about this policy: hello@esparler.com. See also our Terms of Service.